Privacy Policy

Information we collect

a) Information you submit to us

This is information you give us about you by filling in forms on the Platform, or by corresponding with us. It includes information you provide when you register to use the Platform, open an Account, enter into any transaction on the Platform (such as purchase of Electronic Money, Payment Transaction and/or Redemption transaction and others), when you report a problem with the Services, or the Platform.

If you contact us, we will keep a record of that correspondence (if contacted via e-mail or any other means made available on the Platform).

The information you give us may include: your full name, your billing address, date of birth, e-mail address, phone number or any other identifier for communication (like skype name, WeChat account identifier, etc.), details of your bank account including the bank account number, IBAN, copies of identification documents (collected for the Know Your Customer purpose ar defined in the General Terms and Conditions), copies of documents required to prove source of funds, personal description and photograph and any other information you provide us in order to prove your eligibility to use our services.

b) Information we collect about you and your device

Each time you visit the Platform (and in some cases disregarding if you access your account on the Platform or not) we will automatically collect the following information: technical information: the internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit: full uniform resource locators (URL), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page; transaction details: date, time, amounts, currencies used, exchange rates, Recipient details and details about other third parties involved in transactions (senders and receivers of funds from your Account); details of your visits to the Platform: transaction details relating to your use of Services, including who you have sent funds or Electronic Money to, foreign exchange transactions you have entered into, the time, date and location of the place the transaction was entered into.

c) Information we receive from other sources (Third Party Information)

We closely work fraud prevention agencies and user third-party databases in order identify possibly fraudulent transactions as well as to identify our customers; sources of funds and complete any other Compliance procedures as requested by laws and regulations. By agreeing to this Policy you consent that we may carry out various searches and checks in order to identify all information required for regulatory purposes. For avoidance of doubt we clearly state hereby that will receive information about you from third parties we use to verify your identity.

Cookies

We use cookies to distinguish you from other users of the Platform. This helps us to provide you with a good experience when you use the Platform and also allows us to improve our services. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy.

Rights or Access

Following laws and regulations, you have the right to access the personal information we hold about you. You can exercise this right by contacting us on info@luxpay.lt. In addition, at any time you can request that we modify or delete your personal information with the words “UPDATE MY INFORMATION” in the subject line. Please be aware that, to protect your security and privacy, Company will take reasonable steps to verify your identity prior to making changes to your personal information or satisfying a request for access to that information.

How we use the information we collect

Following laws and regulations, you have the right to access the personal information we hold about you. You can exercise this right by contacting us on info@luxpay.lt. In addition, at any time you can request that we modify or delete your personal information with the words “UPDATE MY INFORMATION” in the subject line. Please be aware that, to protect your security and privacy, Company will take reasonable steps to verify your identity prior to making changes to your personal information or satisfying a request for access to that information.

How we use the information we collect

Company uses, data about you (contact and personal data, usage history, etc.) that we collect from you through the Site in order to provide to you with, and develop and improve, the services on our Site. We use the personal information about you that you provide to us for our internal purposes such as responding to your requests for information or materials, delivering newsletters to you, contacting you, assessing your application for a position with Company and entities related to Company, processing and completing orders, processing your payment, administering your account, administering and developing our business relationship with you or the company you represent and to provide you with administrative communications regarding your account. We also use your personal information to communicate with you, such as, for example, newsletters, press releases, or information relating to products, offers, or programs that may be of interest to you. Please see the section on opting in and opting out for more information.

How do we share information with?

Company will not disclose your personal information to third parties except as set out in this Privacy Policy or if you have consented to such sharing. We may share the personal information about you that you provide to us with trusted companies we have hired to provide services for us, such as sending out our newsletters, fulfilling orders you may submit, or collecting and processing information on our behalf. These companies – our vendors – are contractually bound to use personal information that we share with them only to perform the services we have hired them to provide and to have appropriate technological and organisational measures including security in place to protect such personal information.

If you enable third party services to be directly integrated into your account (for example Facebook Connect), you agree that we may pass your account information to the providers of such services to enable them to provide you with the services which you have requested. Company does not exercise any control over such service providers, such service providers process your account information independently and in accordance with their own privacy policies.

We may also share your personal information in the event that the business of Company is transferred to another entity by way of merger, sale of the company’s assets, or otherwise. If you consent , we may share your information with Company related entities and selected third parties so that they may provide you with or contact you regarding information and materials that may be of interest to you. Please refer to the section below on opting in and out.

We may share your personal information with a third party if we are required to do so to comply with applicable law or a court order, or if it is reasonable to do so, to enforce our Terms and Conditions or to assist with a legitimate investigation (for example, in relation to suspected fraud or third party intellectual property infringement).

The non-personal aggregate data we collect

We may also collect and group demographic and preferences information, responses to surveys and other personal information that we collect from you into an aggregate, anonymous form for disclosure to our existing or potential business partners, affiliates, sponsors or other third parties. However, please be assured that this aggregate data will in no way identify you as an individual or any other visitors to the Site.

We may collect general, non-personal, statistical information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page and which hyperlinks, if any, they “click” on. We collect this information through the use of “cookies” and other tracking technologies.

We collect this information in order to determine which areas of the Site are most popular and to enhance the Site for visitors. As with other aggregated data, we may disclose such data to our existing or potential business partners, affiliates, sponsors or other third parties, but this aggregate data will in no way identify you as an individual or any other visitors to the Site.

Opting in and out

When you submit personal information to us through the Registration Page on this Site, you consent to receiving additional information from Company. If you decide that you don’t want to receive information such as promotion and marketing messages, you are given the option to opt out of receiving these messages from us. Company will not send you information from third parties and/or partners unless you specifically consent to this.

Links to other sites and site account

For your convenience, the Company Site may from time to time include links to third-party sites whose information practices may be different than ours. Visitors should consult the other sites’ privacy policies, as we have no control over information that is submitted to, or collected by, these third parties.

Site Accounts are pages on certain websites operated by other companies (for example, the Company page on Facebook), where Company content is provided. The Terms and Conditions, this Privacy Policy, the Terms and Conditions and other applicable rules published on this Site are binding on and apply to the users and visitors of Site Accounts. Users and visitors should carefully read the terms and conditions and privacy policies of such websites, over which Company has no control. Company has Site Accounts on the following websites: Facebook, Google+, Twitter, Pinterest, Youtube, and other social networks.

Security of information

Company uses industry standard security measures to safeguard information concerning, and submitted by you. Despite the security measures employed by Company, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet.

Disclosures

Company will, to the extent possible, control your personal information, and, except as otherwise set forth in this Privacy Policy, we will not disclose your personal information to third parties. Although we are committed to maintaining the confidentiality of your personal information, if required by law or regulation, we reserve the right to disclose such information without first obtaining your consent.

Changes to the Privacy Policy

The Site and services may change from time to time. As a result, it may be necessary for Company to make changes to this Privacy Policy from time to time. Company reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice by updating this page.

We ask that you please review the Privacy Policy periodically, and especially before you provide personal information. This Policy was last updated on the date indicated above. Your continued use of this Site subsequent to any modification of this Privacy Policy shall constitute your acceptance of the modified Privacy Policy.

Contacting Us

For all support based enquiries, you can contact the team through info@luxpay.lt